FAQ
Frequently Asked Questions
Find answers to the most common questions about the Enor Securities platform.
Enor Securities is a fully regulated DASP that enables a first-class market for tokenized Real World Assets (RWAs) and offers specialized tokenization consulting, guiding the issuance, structuring, and facilitation of the distribution of high-quality regulated assets on our exchange. With multiple licenses issued by official bodies, Enor offers a comprehensive ecosystem specialized in blockchain-based capital markets. We recommend visiting our website enorsecurities.com for more information about our products and services.
Enhance Your Enor Experience: Upgrade Your Verification Level
By upgrading your verification level, you will gain access to additional features such as deposits and withdrawals of listed cryptocurrencies, Exchange Trading, and the Enor OTC market. Enor adopts a verification process aligned with international laws (FATF/OFAC) and Anti-Money Laundering (AML), Know Your Customer (KYC), and Counter-Terrorism Financing (CTF) regulations.
Upgrade Benefits:
- Crypto Asset Movement: Easy deposits and withdrawals
- Exchange Trading: Active participation in the cryptocurrency market
- Access to Enor OTC Market: Over-the-counter transactions with greater flexibility and privacy
Enor adopts a verification process aligned with international laws (FATF/OFAC) and AML, KYC, and CTF regulations. The verification process may take up to 48 hours, varying based on public interest and the nature of the request. To complete verification, access the corresponding section in your Enor account.
Individual Account: For individual professionals and traders seeking a wide range of security tokens for investment.
Business Account: Companies that operate directly, without intermediating end clients and with lower transaction volume.
Institutional Account: Companies that operate with end clients, acting as financial intermediaries (e.g., fintechs, PSPs, brokerages) and with higher transaction volume.
Business Account: Companies that operate directly, without intermediating end clients and with lower transaction volume.
Institutional Account: Companies that operate with end clients, acting as financial intermediaries (e.g., fintechs, PSPs, brokerages) and with higher transaction volume.
Level 1: Up to USD 2,500/month — Email, phone, ID document, proof of address, and Facial ID.
Level 2: Up to USD 10,000/month — Same documents + income proof.
Level 3: Up to USD 50,000/month — Full KYC with documentation, Facial ID, and income proof.
Level 4: Customized — Full KYC with personalized analysis.
Withdrawal fee: 0.1% at all levels.
Level 2: Up to USD 10,000/month — Same documents + income proof.
Level 3: Up to USD 50,000/month — Full KYC with documentation, Facial ID, and income proof.
Level 4: Customized — Full KYC with personalized analysis.
Withdrawal fee: 0.1% at all levels.
Level 1: Up to USD 50,000/month — Corporate documents and administrator's personal documents.
Level 2: Up to USD 250,000/month — Corporate documents and administrator's personal documents.
Level 3: Up to USD 1,000,000/month — Full KYC with documentation, Facial ID, and income proof.
Level 4: Customized — Full KYC with personalized analysis.
Withdrawal fee: 0.1% at all levels.
Level 2: Up to USD 250,000/month — Corporate documents and administrator's personal documents.
Level 3: Up to USD 1,000,000/month — Full KYC with documentation, Facial ID, and income proof.
Level 4: Customized — Full KYC with personalized analysis.
Withdrawal fee: 0.1% at all levels.
1. Personal Identification Document: Issued within the last 10 years. Can be a passport, photo ID, or driver's license. Submit front and back.
2. Proof of Residence: Issued within the last 90 days. Can be in your name or with a notarized residence declaration.
3. Facial ID: Additional process to ensure security.
2. Proof of Residence: Issued within the last 90 days. Can be in your name or with a notarized residence declaration.
3. Facial ID: Additional process to ensure security.
To create a corporate account on Enor Securities, you must first have created a personal account that is already verified and approved. After that, access the corporate account section and follow the form filling guide.
Send your income proof to [email protected] including your registration data and the desired value/level. The Compliance team will analyze your request within 5 business days. Accepted documents: Tax Return, last 3 months' payslips, bank statements, articles of incorporation with declared salary, or accounting statement.
If any document is not approved, the Compliance team will inform the reason and present solutions. Private matters are not handled through open channels or social media. No employee will contact you directly — if this happens, report to [email protected].
Two-factor authentication is a verification method that adds a second level of security. At Enor, we use Google Authenticator, which generates a unique six to eight digit password for withdrawal confirmations, password changes, API key creation, and logins.
1. Click the menu icon in the top corner
2. Click "PREFERENCES"
3. Select "Two-factor authentication (2FA)" and click "Enable"
4. Confirm and click "NEXT"
5. Enter the 6-digit code sent by email
6. Scan the QR Code with Google Authenticator and enter the numeric code
7. Done! 2FA is enabled.
2. Click "PREFERENCES"
3. Select "Two-factor authentication (2FA)" and click "Enable"
4. Confirm and click "NEXT"
5. Enter the 6-digit code sent by email
6. Scan the QR Code with Google Authenticator and enter the numeric code
7. Done! 2FA is enabled.
If you lost your phone or access to Google Authenticator, you will need to disable 2FA to redo the process. Contact [email protected] for assistance with resetting 2FA.
Send an email to [email protected] with the subject "Disable 2FA", including: registration email, phone number, ID document number. Attach a video showing your face with the disabling declaration and a selfie photo with your personal document.
Try to recover your password through the link: Recover Password. If you can't, send a screenshot of the error to [email protected].
To check accepted cryptocurrencies, access "MARKETS" in the top menu of the homepage. There you will find all available coins with filters to adjust your search.
1. Click the menu icon in the top corner
2. Click "YOUR WALLET"
3. Click "DEPOSIT"
4. Select "FIAT DEPOSIT ($)"
5. Choose the currency and transfer type, click "NEXT"
6. Enter the amount and click "NEXT"
7. Complete the payment in the chosen method.
2. Click "YOUR WALLET"
3. Click "DEPOSIT"
4. Select "FIAT DEPOSIT ($)"
5. Choose the currency and transfer type, click "NEXT"
6. Enter the amount and click "NEXT"
7. Complete the payment in the chosen method.
1. Click the menu icon in the top corner
2. Click "YOUR WALLET"
3. Click "DEPOSIT"
4. Select the cryptocurrency and network
5. Click "ADD ADDRESS"
6. Copy the link or scan the QR Code to complete the operation.
Important: Make sure the address is correct before making the transaction. Network fees are the user's responsibility. There are no fees for crypto deposits on Enor.
2. Click "YOUR WALLET"
3. Click "DEPOSIT"
4. Select the cryptocurrency and network
5. Click "ADD ADDRESS"
6. Copy the link or scan the QR Code to complete the operation.
Important: Make sure the address is correct before making the transaction. Network fees are the user's responsibility. There are no fees for crypto deposits on Enor.
1. Click the menu icon in the top corner
2. Click "YOUR WALLET"
3. Click "WITHDRAW"
4. Choose the cryptocurrency, amount, and withdrawal network
5. Paste the destination wallet address
6. Review the data, check "REVIEW DATA" and click "NEXT".
Note: Your verification level will determine the available monthly withdrawal limit.
2. Click "YOUR WALLET"
3. Click "WITHDRAW"
4. Choose the cryptocurrency, amount, and withdrawal network
5. Paste the destination wallet address
6. Review the data, check "REVIEW DATA" and click "NEXT".
Note: Your verification level will determine the available monthly withdrawal limit.
1. Click the menu icon in the top corner
2. Click "YOUR WALLET"
3. Click "WITHDRAW"
4. Select the currency and transfer type, click "NEXT"
5. Enter the amount, add the PIX key or bank account and click "NEXT".
2. Click "YOUR WALLET"
3. Click "WITHDRAW"
4. Select the currency and transfer type, click "NEXT"
5. Enter the amount, add the PIX key or bank account and click "NEXT".
The withdrawal operation takes up to 72 business hours to complete. Transaction fees are automatically deducted from the amount. You can track the status through the Enor Platform and will receive the Service Invoice at your registered email.
No. Withdrawals must be made to accounts and/or wallets registered on the Platform, always in the account holder's name.
For amounts above USD 20,000, per our cybersecurity policy, we perform additional validation to ensure the authenticity of the request. During this process, the request will be temporarily blocked until confirmation.
Cryptocurrencies:
• BTC: Minimum 0.004 — Fee 0.0005 (Bitcoin network)
• ETH: Minimum 0.05 — Fee 0.006 (Ethereum network)
• USDT: Minimum 50 — Fee 5 (Ethereum network)
Fiat Currency: 1% fee for all levels.
Fees are shown at the time of the operation.
• BTC: Minimum 0.004 — Fee 0.0005 (Bitcoin network)
• ETH: Minimum 0.05 — Fee 0.006 (Ethereum network)
• USDT: Minimum 50 — Fee 5 (Ethereum network)
Fiat Currency: 1% fee for all levels.
Fees are shown at the time of the operation.
Instant Trade allows you to trade assets efficiently, leveraging Enor's treasury liquidity. The mechanism automatically calculates the price based on volume, costs, liquidity, and best offer. The quote is valid for 10 seconds — during this period, Enor is responsible for volatility. Spreads and fees are flexible and configurable. The system operates 24/7 with uptime above 99%.
1. Click "INSTANT TRADE" in the top menu
2. Select the currency you want to trade
3. Select the trading currencies (top: what you have, bottom: what you want) and click "PROCEED"
4. Review the information and click "CONFIRM TRANSACTION".
2. Select the currency you want to trade
3. Select the trading currencies (top: what you have, bottom: what you want) and click "PROCEED"
4. Review the information and click "CONFIRM TRANSACTION".
Spot Trading is the direct buying and selling of financial assets with immediate delivery, at the current market price (spot price). There are two types of orders:
Market Order: Immediate execution at the best available price. Prioritizes speed.
Limit Order: Execution only when the asset reaches the defined price. Prioritizes price control.
To trade, click "SPOT TRADING" in the top menu.
Market Order: Immediate execution at the best available price. Prioritizes speed.
Limit Order: Execution only when the asset reaches the defined price. Prioritizes price control.
To trade, click "SPOT TRADING" in the top menu.
Staking is when you lock your cryptocurrency as collateral to help operate a blockchain network. Participants (stakers) are rewarded for contributing to network security, without the need to solve complex problems like in traditional mining.
1. Click "FIXED INCOME" in the top menu
2. Choose the digital asset and click "Stake"
3. Choose the amount and period, click "NEXT".
Fees: Staking Instant Liquidity: 0% | Penalty Fee: 5%
2. Choose the digital asset and click "Stake"
3. Choose the amount and period, click "NEXT".
Fees: Staking Instant Liquidity: 0% | Penalty Fee: 5%
An Initial Offering is a way to raise funds for a new blockchain-based project. Investors buy tokens with established currencies (like Bitcoin or Ethereum). These tokens may represent a stake in the project or provide access to specific services. Primary offering launches do not charge fees.
All token projects undergo rigorous auditing before being listed. Enor validates the existence and veracity of projects, but does not assume responsibility for rewards, returns, or associated risks — these aspects are the Issuer's responsibility. Before acquiring an asset, read the Relevant Information Document.
Spot Trading: Maker 0.4% | Taker 0.5%
Staking: Instant Liquidity 0% | Penalty Fee 5%
Initial Offerings: No fees
Crypto Withdrawals: BTC 0.0005 | ETH 0.006 | USDT 5
Fiat Withdrawals: 1% (all levels)
Fees may change at any time. Check Terms and Conditions for updated fees.
Staking: Instant Liquidity 0% | Penalty Fee 5%
Initial Offerings: No fees
Crypto Withdrawals: BTC 0.0005 | ETH 0.006 | USDT 5
Fiat Withdrawals: 1% (all levels)
Fees may change at any time. Check Terms and Conditions for updated fees.
The T-Suite is a complete service for companies looking to explore asset tokenization in El Salvador. It includes: specialized consulting, project structuring, secure custody, and efficient distribution. Timelines and fees are shared via Commercial Proposal.
The consulting service offers personalized and exclusive assistance, acting as the client's representative in navigating the complexities of capital markets. We facilitate interactions with lawyers, regulators, counterparties, and stakeholders, accelerating time to market.
Check if you are entering the correct number. Try using another browser, computer, or clear the cache. If the problem persists, send an email to [email protected] with the subject "SMS PROBLEM - WITHDRAWAL", including name, registration email, phone number, and screenshot of the error.
When registering, you will find the option "I have a referral code". If you have a code, simply select the item and enter the desired referral code.
1. Click the menu icon in the top corner
2. Click "YOUR WALLET"
3. Click "History"
You will be able to view the amount of crypto assets acquired, with detailed information such as transaction date, asset, and amount.
2. Click "YOUR WALLET"
3. Click "History"
You will be able to view the amount of crypto assets acquired, with detailed information such as transaction date, asset, and amount.
1. Click the menu icon in the top corner
2. Click "YOUR WALLET"
3. Your balance will be available for viewing.
2. Click "YOUR WALLET"
3. Your balance will be available for viewing.
The decision to offer airdrops is exclusive to the project owners and developers. Enor Securities cannot guarantee that all projects will offer airdrops — this decision is in the hands of the project owners and may vary.